ek9994 Terms and Conditions

1 Introduction and Acceptance

ek9994 is an online gaming and betting platform providing services to users in Bangladesh. These terms and conditions ("Terms") apply to the use of all services on the ek9994 platform, including its website and applications.

By accessing the ek9994 website, creating an account, or using any service, you are considered to have fully read and agreed to these Terms, our Privacy Policy, and our Responsible Gaming Policy.

2 Definitions and Interpretation

The following words and phrases are used with specific meanings in these Terms:

• "Platform" — ek9994's website ek9994.cam and all related mobile and web applications.
• "User" or "You" — any person who has created an account on or used the ek9994 platform.
• "Account" — your personal gaming account registered with ek9994.
• "Balance" — the total funds held in your account (cash + bonus).
• "Bonus Funds" — money granted as part of a promotional offer that cannot be withdrawn before wagering requirements are met.
• "Wagering Requirement" — the condition specifying how much must be wagered before a bonus can be withdrawn.
• "KYC" — the identity verification process (Know Your Customer).

3 Account Registration and Eligibility

3.1 Age Restriction

To open an account with ek9994, you must be 21 years of age or older. This platform is intended for users aged 21+ only. Accounts belonging to underage individuals will be closed immediately and all deposited funds may be forfeited.

3.2 One Account Policy

Each person may create only one account. Operating multiple accounts from the same person, household, address, device, or IP address is prohibited. Violation of this policy will result in all accounts being closed.

3.3 Providing Accurate Information

You must provide accurate and complete information when creating an account. Providing false information may result in account closure and forfeiture of funds. Required information at registration includes:

• Full name (as per national ID card)
• Date of birth
• Active mobile number (Bangladeshi)
• Valid email address
• Preferred payment method

3.4 Identity Verification (KYC)

ek9994 may request identity verification documents at any time. Documents typically required include: national ID card or passport, and proof of mobile banking account ownership. Withdrawals may be held until KYC is completed.

4 Account Security and Responsibility

You are fully responsible for keeping your account password and login details confidential. ek9994 will never ask for your password via phone, email, or chat.

• Allowing any other person to use your account is prohibited.
• If you suspect unauthorized access to your account, contact us immediately via live chat.
• ek9994 is not liable for any loss caused by third-party hacking or unauthorized access.
• You are advised to use a strong password and change it regularly.

5 Deposits and Withdrawals

5.1 Deposits

The minimum deposit amount at ek9994 is ৳200. Accepted deposit methods are: bKash, Nagad, Rocket, Upay, and bank transfer. All deposits are processed in Bangladeshi Taka (BDT).

• Deposits are generally credited to the account instantly.
• Use the correct reference number when making a deposit.
• Keep proof of each transaction (screenshot).
• Deposits from third-party accounts are not accepted.

5.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawals generally take between 30 minutes and 3 hours to complete. To make a withdrawal:

• There must be sufficient cash balance in the account.
• KYC verification must be completed.
• Withdrawals can only be made using the same method used for the deposit.
• Bonus funds cannot be withdrawn directly (only after wagering is completed).

5.3 Currency and Conversion

ek9994 processes transactions in Bangladeshi Taka (BDT / ৳) only. Transactions in foreign currencies are not accepted.

6 Bonuses and Promotional Offers

6.1 Welcome Bonus

New users will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. For example: a ৳1,000 deposit earns a ৳1,500 bonus — total balance ৳2,500. Or a ৳22,000 deposit earns a ৳15,000 bonus — total balance ৳37,000.

6.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15 times (15x). This means you must wager 15 times the bonus amount before it can be withdrawn. Bonus funds cannot be withdrawn until wagering is completed.

6.3 Bonus Terms

• Each bonus offer has its own validity period; the bonus will be cancelled once the period expires.
• Bonuses are applicable to one account only.
• ek9994 reserves the right to modify or cancel bonus offers at any time.
• Claiming bonuses through fraudulent means will result in account closure and forfeiture of funds.
• If bonus abuse is found at ek9994's discretion, the bonus will be cancelled.

6.4 VIP Program

The ek9994 VIP program has four tiers: Bronze (weekly cashback up to 0.2%), Silver (up to 0.4%), Gold (up to 0.6%), and Platinum (up to 0.8%). You can move to higher tiers by playing actively.

7 Gaming Rules

ek9994 offers live casino, slots, cricket betting, and other games. All games are operated by reputable software providers and fair play is ensured.

• Game outcomes are determined by a Random Number Generator (RNG) or live dealer.
• In cricket and sports betting, ek9994's odds are considered final.
• If a game is cancelled due to a system issue, bets will be refunded.
• Following the applicable rules while playing is mandatory.
• Placing bets on the same event using multiple accounts is prohibited.

8 Prohibited Activities

The following activities are strictly prohibited on the ek9994 platform:

• Creating or operating multiple accounts.
• Registering under a false identity or operating an account in a third party's name.
• Using bots, automation software, or hacking tools.
• Abusing the bonus system or engaging in fraudulent activities.
• Money laundering or transferring illegal funds.
• Harassing other users or engaging in harmful behaviour.
• Attempting to breach the platform's security.
• Making false withdrawal claims or committing payment fraud.

Violating these rules will result in immediate account closure and all balances may be forfeited. In serious cases, legal action may be taken.

9 Account Suspension and Closure

9.1 ek9994's Authority

ek9994 reserves the right to temporarily suspend or permanently close any account, for any reason and without prior notice. Circumstances in which this right applies include:

• Violation of these Terms.
• Suspicion of fraud.
• Failure to provide KYC information.
• Regulatory or legal requirements.

9.2 User's Right to Close Account

You may request closure of your account at any time via live chat. You will be given the opportunity to withdraw any valid balance before the account is closed (subject to KYC).

9.3 Inactive Accounts

ek9994 may apply a maintenance fee to accounts that have been inactive for an extended period. Contact us via live chat for updates on the inactivity policy.

10 Responsible Gaming

ek9994 is firmly committed to responsible gaming. We believe gaming is a form of entertainment — not a source of income.

• You can set daily, weekly, or monthly deposit limits for yourself.
• You can request a gaming break (cooling-off period).
• Under the self-exclusion policy, you can temporarily or permanently close your account.
• Information on professional support for dealing with gaming addiction is available on our Responsible Gaming page.

11 Dispute Resolution

If you have any dispute or complaint, please contact our customer service team first. ek9994 tries to resolve all disputes fairly and promptly.

11.1 Complaint Process

• Step 1: Contact us via 24/7 live chat.
• Step 2: Send a detailed complaint by email.
• ek9994 will try to respond within a reasonable time after receiving your complaint.

11.2 Final Decision

In disputes regarding game results, server logs and game provider records will be considered as final evidence. The decision of ek9994 management is final and binding.

12 Changes to Terms

ek9994 reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified via their account for important changes.

• Continued use of the platform after updated terms are published will be considered as your acceptance of the new terms.
• You are advised to review this page regularly.
• The date of changes will always be noted at the top of the page.

13 Contact

If you have any questions or concerns about these terms, please contact us:

• 24/7 Live Chat Support (in Bengali)
• Email: [email protected]

Our customer service team operates around the clock according to Bangladesh Standard Time (BST, UTC+6).

For more information, visit our FAQ page, Privacy Policy, and Responsible Gaming page.