ek9994 Privacy Policy

Introduction and Scope

ek9994 ("we", "our", "platform") provides a trusted online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") applies to every individual who uses the ek9994 website and related services.

By registering an account on our platform or using our services, you are considered to have accepted the terms of this Policy. Protecting your personal information is one of our highest priorities. ek9994 never sells your information to third parties.

Along with reading this Privacy Policy, you are encouraged to also read our Terms and Conditions and Responsible Gaming Policy, as these three documents together form the framework for using ek9994's services.

What Information We Collect

ek9994 may collect the following types of information:

a) Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (where KYC verification is required)
• Financial information: bKash / Nagad / Rocket / Upay account details and bank account information
• Username and password (stored in encrypted form)

b) Information Collected Automatically

• IP address and device identifier
• Browser type and operating system information
• Login time, session duration, and activity logs
• Information obtained from cookies and similar tracking technologies
• Gameplay history, bet amounts, and transaction records

c) Information Received from Third Parties

• Verification data received from identity verification service providers
• Transaction verification information from payment gateways
• Risk assessment data from fraud prevention specialist services

Purpose of Data Use

The information collected is used for the following purposes:

• Account registration, verification, and management
• Processing deposits, withdrawals, and other financial transactions
• Ensuring compliance with anti-money laundering (AML) and fraud prevention requirements
• Verifying user identity and age (21+)
• Providing customer support and technical assistance
• Managing bonuses, promotions, and VIP benefits
• Implementing and monitoring responsible gaming policies
• Platform security and technical improvements
• Meeting legal obligations and regulatory requirements
• Personalising the user experience

We will never sell or rent your information to third parties for marketing purposes. However, a minimum amount of necessary information may be shared with specific trusted service partners in order to fulfil the purposes stated above.

Data Sharing and Disclosure

ek9994 may share your information with third parties on a limited basis in the following circumstances:

a) Service Provider Partners

Only the necessary information is shared with selected partners for payment processing (such as bKash, Nagad, Rocket, Upay, and bank accounts), identity verification, gaming software provision, and technical support. These partners are contractually bound to comply with our privacy standards.

b) Legal Obligations

Information may be disclosed to authorities in the case of a court order, government investigation, or legal requirement. In such cases, the user will be notified as far in advance as possible, unless prohibited by law.

c) Business Restructuring

In the event of a change in ownership or merger of ek9994, user information may be transferred to the successor entity, subject to the same privacy standards being maintained.

d) User Consent

Outside of the above, your explicit consent will be obtained before sharing your information in any other circumstances.

Data Security Measures

ek9994 uses industry-standard technology and practices to keep your information secure:

• SSL/TLS encryption is applied to all data transmissions
• Passwords and sensitive information are stored using industry-standard hashing algorithms
• Infrastructure is protected with secure server environments and firewalls
• Only authorised personnel can access personal information, and only to a limited extent
• Regular security audits and vulnerability assessments are conducted
• Two-Factor Authentication is available

However, no data transmission over the internet can ever be guaranteed to be completely secure. We are committed to ensuring the highest level of protection, but absolute freedom from risk cannot be guaranteed.

Cookie Policy and Tracking Technologies

ek9994 uses cookies and similar technologies to improve your experience on the platform. A cookie is a small data file stored in your browser.

Types of Cookies

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: For remembering your preferences, language, and settings.
• Analytics Cookies: For understanding how the platform is being used.
• Marketing Cookies: For displaying advertisements based on your interests.

You can disable cookies at any time from your browser settings, though this may limit some features of the platform. We obtain your consent for all types of cookies other than essential cookies.

Data Retention Period

How long your information is retained depends on the type of information and legal requirements:

• Information for active accounts is retained until the account is closed.
• Financial transaction records are retained for a minimum of five years after account closure, due to legal and regulatory obligations.
• Information relating to fraud or disputes is retained until the relevant matter is resolved.
• Customer support communication records are retained for a maximum of two years.
• Information obtained from cookies is generally retained for up to 12 months.

Once the retention requirement has ended, we securely delete the information or anonymise it so that identification of individuals is no longer possible.

Your Rights

As a customer of ek9994, you have the following rights regarding your personal information:

a) Right to Access

You may request to know what information we hold about you. After appropriate verification, we will provide that information to you.

b) Right to Rectification

If there is any error or inaccuracy in your information, you may request that it be corrected. Many details can be updated directly from your account settings.

c) Right to Erasure

In certain circumstances, you may request that your information be deleted. However, information required to meet legal obligations may not be possible to delete.

d) Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted.

e) Right to Withdraw from Marketing

You may withdraw from promotional communications at any time. However, important service-related messages may continue to be sent.

To exercise these rights, contact us at [email protected] or get help through our 24/7 live chat.

Protection of Minors

ek9994 services are for individuals aged 21 and over only. We do not knowingly collect any information from minors. An age verification process is followed at the time of account registration.

If it becomes known that a minor's information is present in our systems, that account will be closed immediately and the related information will be deleted. Parents or guardians may contact us regarding this matter at [email protected].

International Data Transfers

For operational purposes, your information may sometimes be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• Adequate data protection laws exist in the destination country, or
• The receiving party is contractually bound to comply with our privacy standards, or
• Industry-standard Standard Contractual Clauses apply.

To learn more about international data transfers, please contact our support team.

Policy Changes and Updates

ek9994 reserves the right to update this Privacy Policy as needed. In the case of significant changes:

• A notice will be sent to the registered email address.
• A clear notification will be displayed on the platform.
• The date of the change will be noted at the top of the page.

Continued use of the platform after changes are made will be considered acceptance of the new policy. The most current policy will always be available on this page.

Complaints and Contact

For any questions, complaints, or requests regarding your privacy, please contact us through the following:

• Email: [email protected]
• Live Chat: 24/7 direct support available

After receiving a complaint, we will contact you as soon as possible, generally within seven business days. In the event of a serious data breach, we will take steps to notify the relevant authorities in accordance with applicable law.